Programme

Objectives

Working in small teams delegates will:

• Identify individual leadership style and the impact it has on others.
• Distinguish the difference between the skills of performance and the skills of leading the performance of others.
• Improve personal effectiveness in order to prioritise and achieve business objectives more effectively.
• Engage others by giving presentations and department briefs that energise and inspire.
• Define what is expected from a team so they can work without supervision and achieve high performance.
• Develop the skills to interview and select best people.
• Look at ways to increase sales through service.
• Responding to customers changing expectations.

Benefits

• A dynamic arena for reflection on issues faced by developing managers.
• An introduction to models and practice tools for use in the workplace.
• Participatory with a good balance of theory and reality in a safe environment.
• Opportunity to network, share best practice and problem solve.
•  A focus throughout the course on making real business improvement.

Programme Director

Tracey West

Tracey has spent 16 years in the retail sector, a decade in retail operations and a further 6 years in training and development. Her background in leading teams in a variety of retail environments has given deep understanding of the challenges of motivating teams during good and bad times and the importance of engaging people so they are loyal to a common goal.

Tracey brings a practical and personal approach to her work, combining an appreciation for commercial reality alongside a passion for ensuring that each individual is set up for success. Working with many major companies she has successfully implemented a Centre of Excellence for a childrenswear retailer, co-project and managed a recruitment process for a leading confection retailer, to supporting a fashion retail chain to develop and coach the field team to be more commercially aware.

Tracey has been involved with the Oxford Summer School for some years, as a Group Director and latterly writing the programme for the Foundation level.

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